Most customers will benefit considerably by enrolling in our post-sales services, including startup and commissioning. This will ensure that your system is set up safely and skillfully, and that your operators and engineers can quickly gain the knowledge to utilize the system to its utmost. The following points outline a brief explanation of the services we provide.

1. On-site Inspection
   1. Verify receiving records, packaging list, and contact information of company representatives.
   2. Inspect the equipment after delivery, including making sure the equipment is in good condition (free of scratches. dents, and other damages); appropriate labels are applied to the workstation; and the user’s manual and electrical connection schematics are at the latest version.
   3. Check and verify product serial numbers, including the laser system serial number and workstation serial number.
2. Facility Verification
   1. Verify the equipment operation location is free of debris or obstructions, and is not at risk of water incursion.
   2. Verify the primary and secondary coolant types (tap, tap/gycol, DI, distilled), filter size, hose size, and/or the gas connections as applicable.
   3. Measure the input Line Voltage to ensure it is to the system’s specification.
   4. Remind the customer of ambient dew point concerns in non-conditioned environments.
   5. Check for harsh environmental conditions, including extreme high/low temperatures, excessive humidity, excessive oil and/or dust, sprinkler spray/wash, ground vibration, electromagnetic fields, and any other conditions deemed unfit as per the equipment specifications.
   6. Warn the customer of any environmental conditions that may invalidate their warranty (see paragraph two of the CLC limited warranty policy).
3. Safety Resources
   1. Verify and, if needed, revise the safety protocols and management policies related to the laser system.
   2. Advise customer of applicable risks regarding the system, and the laser equipment’s classification level and the requirements to maintain that classification.
   3. Verify that all safety warning labels are affixed in the correct locations.
   4. Advise customer on any other additional safety matters related to their laser system, including electrical, mechanical, and noise hazards.
4. On-site Equipment Performance Test
   1. Beam delivery calibration tests, including cutting or welding head nozzle coaxial centering, flat-field lens error correction, focal point verification post flat-field lens, beam collimation testing, and vision system position calibration and testing.
   2. Verify ancillary device operation and performance, including ensuring adequate air displacement by the fume extractor or dust collector, the pressure and flow of assist gasses, and the airflow and humidity content of refrigerated air dryer if applicable.
   3. Run the system performance tests, either per the standard CLC QC test criteria or per any pre-sale sampling criteria.
5. Training
   All training courses are offered to be carried out prior to shipping at CLC’s facility in Orlando. In addition, customers may opt to purchase on-site training courses.
   1. System operations training
   2. Advanced applications training
   3. Advanced software programing training

Unless specifically stated, the customer is solely responsible for ensuring that all pre-commissioning preparations are taken care of prior to the laser system being installed. These preparations include, but are not limited to, ensuring that the chosen site can handle both a system’s size and weight, that any authorizations needed for a CLC representative to access the site have been acquired, and making any and all appropriate arrangements with local unions (including any that may exist after purchase).

However, as a solutions provider, CLC can offer our customers a tailor-made package alongside our local vendors. Typical requests include crane heavy lifting, plant remodeling and installing of larger shutter doors, bolting the equipment into the ground to ensure operation precision, building gas tank stations, etc.

Please contact us with any installation requirements you may have and we will assign a project manager to you.

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Service Request

Please call our service department at (866) 612-8619 to schedule a technician to travel to your facility.

If you do not wish to purchase on-site startup and commissioning you may install the machine yourself, but must take all responsibility for any damage that occurs during the installation, or due to the improper setup or operation of the system.

The customer is responsible for all technician travel expenses related to the on-site startup and commissioning.