Frequently Asked Questions

Control Laser offers a wide range of services and support. We are actively collecting feedback and questions from our customers to further improve on our services and support. If you are having trouble finding what you need, please contact sales@controllaser.com for further assistance or fill out our contact form.

General

What are the benefits of laser equipment?

  • Improving production by significantly reducing processing times of traditional methods.
  • Brings in new business because some applications can only be done with a laser while the traditional mechanical and chemical processes cannot.
  • Saving costs of consumables and environment protection.
  • Saving labor costs if automation designs are integrated.

What are CLC’s advantages?

  • We are developing the laser beam delivery system automation controller firmware, our laser software is coded in-house so that we can respond to any customer requests, from new laser sources to new system engineering, to integration into existing production lines, to field service support. That’s why we are called Control Laser.
  • We have accumulated over 50-years of laser material processing experience. We know the many challenges in manufacturing and we know the solutions, as well as, helping the customer select the right configuration from the most economical to the most extreme performance.

May I visit and tour your facility?

Of course!

We are just 5 minutes from the Orlando International Airport and would be happy to show you what a laser equipment company looks like. We will show you current systems being built and how Control Laser became who they are today. Click here for a drive guide and visual video tour.

Since 1965, we’ve continued to provide laser systems and support for companies world-wide. Click here to read CLC’s histroy.

Sampling

Can I send my workpiece for testing before purchase, to ensure the machine can perform what I desire?

Yes.

We encourage you to send in samples for a free laser processing test. Whether you are looking for processing quality, faster cycle times, or a balance of cost and performance, our laser applications scientists will find the right solution for you. Let us show you what sets us apart from the rest.

Fill out our online material testing form or contact us directly for further information about our material testing study. We are also ITAR compliant.

How many workpieces should I send for free sampling?

We recommend you to send 2 or 3 types of workpieces. If you have both organic and inorganic workpiece materials, 3 or more units of each type is recommended so that our applications engineers can run trials to produce the best possible results for you.

Can we sign a NDA before I send my samples?

Yes. You can download CLC’s reciprocal NDA, or email us your NDA document.

Does CLC provide laser processing services?

Usually we shall refer you to one of our machine owners nearby your location.

We are equipment manufacturers. The purpose of pre-sale free sampling is not for advertising laser processing services, but to help potential buyers to ensure our machines will perform to their expectations. Preliminary setup for acceptance test criteria is the basis for technical proposals and quotations.

Configuring

Can you integrate a laser into my existing workstation?

Yes.

We sell laser systems without a workstation to integrators, or to customers with in-house engineering teams. We also quote customer’s with legacy laser machines for retrofiting with new technology, on-site repair, or custom engineering field service.

What automation designs are available?

Our automation designs include:

  • Semi and full axis control automated loading and unloading subsystems.
  • Linear and 6-jointed robots.
  • Machine Vision.
  • Harse Environment Protection.

You can visit our Automation Integration page to learn more.

Which laser should I select for micromachining?

Free pre-sale sampling will help you select the right model.

Laser Micromachining has been narrowed down its scope by CLC categorized beyond regular laser marking and engraving. We define it as high consistency, fine micro-forming laser processing. Typical applications are zero taper micro-drilling, micro-deductive manufacturing, biomedical experiments, etc.

The available laser sources includes 3 types: the nanosecond pulse laser while reengineered into higher beam stability; the short wavelength lasers with high photon energy, like Green, UV or deep UV laser; and the ultrafast lasers, like pico-second and femto-second lasers which control HAZ (Heat Affected Zone) better than nanosecond lasers.

Fill out our online form or contact us directly for further information about our material testing study.

Which laser should I select for laser marking and engraving?

Free pre-sale sampling will help you select the right model.

Laser marking and engraving are popular applications for industrial and commercial material processing. Marking refers to the need of not feeling a smooth surface, engraving refers to the need of partial removal of the surface by beam path.

The available laser sources includes 2 types are fibers lasers with 1 micron wavelength for inorganic materials and CO2 lasers with 10 micron wavelength for organic materials. If engraving is your major application, then 30, 50 and 100-watt are recommended. For marking applications, usually a 20-watt is good enough as it mainly relies on the peak power of a pulsed laser, not average power.

You can click the “buyer’s guide” link on a product configuration page to know more.

Fill out our online form or contact us directly for further information about our material testing study.

Which laser should I select for laser cutting?

Free pre-sale sampling will help you select the right model.

Laser cutting applications is divided into low power precision cutting and high power cutting.

We offer 150-400 Watt fiber and CO2 lasers, and 1kW to 10kW fiber lasers.

Fiber lasers are for inorganic materials like metal, glass, and ceramics. CO2 lasers are for organic materials like plastics, paper, wood, leather, cloth, and rubber.

You can click the “buyer’s guide” link on a product configration page to know more.

Fill out our online form or contact us directly for further information about our material testing studies.

Which laser should I select for laser welding?

Free pre-sale sampling will help you select the right model.

Laser welding applications is divided into low power precision and high power welding.

We offer 150-800 Watt fiber and CO2 lasers, and 1kW to 10kW fiber lasers.

Fiber lasers are for inorganic materials like metal, glass, and ceramics. CO2 lasers are for organic materials like plastics, paper, wood, leather, cloth, and rubber.

You can click the “buyer’s guide” link on a product configuration page to know more.

Fill out our online form or contact us directly for further information about our material testing study.

Dealing

What is the lead-time for shipment or on-site acceptance?

4-6 weeks average lead-time for the standard laser system, we are always open to the possibility of expedited lead-times to meet your needs.

For customized systems, the delivery varies greatly depending on the complexity of the project. Let us know what your needs are and we will be happy to discuss the probability of meeting your timing goals!

How can I accept the machine before shipment?

We recommend customers to come to our CLC manufacturing facility in Orlando, Florida for on-site acceptance. At the same time, we provide operation training courses. After the machine is accepted, payment and shipment will be determined.

The acceptance test criteria is determined by pre-sale sampling, or as CLC’s quality control (QC) tests.

If for any reason you cannot come, we will send pictures or arrange a remote video acceptance.

Can I pick up the machine by myself?

Yes. Shipment instructions about packaging, anti-vibration transport, and storage shall be sent to you before confirming shipment arrangement.

Does CLC arrange international shipping?

Yes. We provide shipping arrangement services for both domestic and international customers which freight and insurance costs are prepaid.

Are there financing options available?

Control Laser has partnered with multiple lenders and lessors to provide our customers the most competitive pricing options available in the laser industry. Advantage financial customer support provides nationwide distinctive and effective leases or loans for the customer’s equipment acquisition and hands on support at the customer point of sale when required.

  • 100% financing for most applications.
  • Available are lease and loan structures with common terms of 5 & 6 years and longer on SBA loans and on larger equipment.
  • Simple & Quick – Application Only lease or loans up to $250,000 and $500,000 in equipment cost.
  • Customers receive competitive bank pricing.
  • Our Preferred Bank & Finance Partners underwriting process understands and supports our industry. These are relationship funding partners that have committed to the extra steps for us and our customers.

For more information on how to apply for financing: CLC Financial Services

Maintaining and Services

Can I have installation service after receiving the machine?

Yes. The startup and commissioning field service is included for most of our machines, usually before receiving, our field services department will track the shipment and pre-schedule a commissioning date with you. You shall receive the pre-commissioning instruction document shortly after the shipment if you purchased the services.

For customers with laser safety experience who have an in-house laser technician, we provide telephone support for them to install the new machine by themselves.

Are there training courses available?

Yes. The basic 2 days operation training courses is standard and included with your machine purchase. Most of our customers send the operator or maintenance technician to CLC’s facility to take the training courses and accept the machine on-site.

We also offer training courses of advanced application trial testing and software programming for each branded product line, either at CLC’s classroom or at customer’s site. Click here to view our list of training courses.

What are the power requirements to run the laser systems?

480VAC 20A 3 phase for high power laser systems or heavy duty motion control automation module

230VAC 10A for water cooled low power laser systems.

115/230VAC 10A for air cooled low power laser systems.

You can find the corresponding specification by clicking the “details” link on a configuration page for a product line.

What shall I prepare at my facility for adding a new laser processing equipment?

For laser micromachining, marking and engraving equipment, a fume extraction system should be prepared. We have fume extraction packages available for customers needing a solution. Otherwise, customers are responsible for particulate and fume extraction to keep the laser equipment clean and free of particles.

For cutting and welding equipment, gas cylinders or liquid gas stations may be needed if cutting kerf or welding seam quality sensitive. We have recommended gas vendors at the customers request. Dust collector, air compressor and refrigerated air dryers are required, ancillary devices for high power cutters. We usually quote these devices as a package unless the customer already has these devices.

My workplace is oily and dusty, is there periodic maintenance services from CLC?

Yes. Firstly, we have a design package for harsh environment operation, including oily, dusty, extreme hot and cold temperatures, ground vibration, spray wash, and EMC. We recommend you to purchase the corresponding design at the beginning, to extend the life time of your equipment investment.

Secondly, we offer annual and biannual PM plan (Preventative Maintenance), our laser specialist technician with full knowledge of laser safety, will periodically go to your site to do maintenance for you.

Our factory operates 24/7, how can I get the quickest support?

Firstly, we offer a spare parts package when you purchase a machine, so that there shall be no lead time if parts need to be replaced. Secondly, we offer the PAA (Prioritized Assurance Agreement). This agreement is for storing a replacement laser system and related automation modules in our stockroom. A field service technician will be dispacted and the replacement parts shipped to your facility within 24-48 hours of when your call for support was placed.

What is your policy on returns?

You may fill out our RMA Request form and we will contact you shortly. All RMA requests received before 3:00 p.m. (EST) will be processed the same business day. Requests received after 3:00 p.m. (EST) will be processed the next business day. For more information on our RMA policy, please review our Terms and Conditions

Send material for testing before you decide!

Free pre-sale sampling to match a configuration with your application

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